Delivery of KAMASANA sleep products is carried out within 24 – 48 hours free of charge in Spain/Portugal.
After placing the goods on the web and successful payment, the client receives an SMS message with the order number and the timing of its receipt.
On the website of the transport company, you can track the movement of the parcel by the tracking number. You can also leave a complaint or suggestion about the work of the delivery service.
Orders placed after 16:00 will be shipped the next day. All parcels are insured.
In case of damage to the goods or their packaging during delivery , the customer has the right to receive compensation in the amount of 6.43 € / kg , regardless of the value of the goods . To do this, you need to write a letter to the email address of the customer support service, which can be found on the website of the transport company, with a detailed description of the degree of damage to the goods. Photos of the damage must be uploaded.
The term for consideration of the appeal is 7 working days. Employees of the transport company will contact you during this time to clarify all the details.